1. Information We Collect

We collect case data that you submit directly, including wallet name and support details. We do not request or process recovery phrases, private keys, or other secret credentials.

2. Use Of Information

Submitted data is used for diagnostic triage, case tracking, and support operations. Case entries are timestamped and retained in internal records for support continuity.

3. Data Security

We use access controls and security practices designed to protect case records. You are responsible for keeping your wallet credentials and seed phrases private at all times.

4. Data Retention

Case records are retained only as long as required for operational support, incident review, and compliance obligations.

5. Policy Updates

This policy may be updated as workflows evolve. The most current version on this page is the active policy.